CXPA Finland Webinar: Connecting Culture with Customer Experience
The most successful companies in the world all have one thing in common: a customer-centric culture. But how do you create a culture that not only values the customer but is also aligned with your customer experience strategy?
Claire Tidey, Connecting with Customers Programme Manager, Aegon, together with Sirte Pihlaja, Head of Team at CXPA Finland and CEO at Shirute are here to talk about organisational culture and how a well-planned Learning & Development programme can help also your organisation to transform people's behaviours so as to become more customer-centric.
In this webinar, we explore the connection between culture and customer experience and how to create a culture that supports a positive customer experience. Our expert speakers will share insights, strategies, and best practices that will help you bridge the gap between your company culture and your customer experience goals. Don’t miss out on this valuable opportunity to transform your organization’s approach to customer experience!
Let us know if you want to ask or hear something related to the theme, and send us your questions before the webinar through our feedback form. We aim to cover as many questions sent in as possible during the webinar.
We warmly welcome you to join our webinar discussion!